Refund Policy of AG IVENT CAPITAL
At AG IVENT CAPITAL, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds may be granted for products and services purchased through our website or directly from our company.
Company Information
AG IVENT CAPITAL
SARL (Limited Liability Company)
SIREN: 842 797 433
SIRET: 842 797 433 00021
VAT Number: FR11842797433
RCS Bordeaux: 842 797 433 R.C.S. Bordeaux
Registered Office:
Imm Le Titanium, Rue Cantelaudette
33310 Lormont
France
Email: contact@agiventcapital.com
Website: agiventcapital.com
1. Eligibility for Refunds
A refund may be granted in the following circumstances:
- The product received is defective or damaged upon delivery;
- The product delivered does not correspond to the order placed;
- The order cannot be fulfilled due to product unavailability;
- The customer validly exercises a statutory right of withdrawal where applicable under consumer protection laws;
- A refund is otherwise required by applicable law.
All refund requests are subject to review and approval by AG IVENT CAPITAL.
2. Refund Request Procedure
To request a refund, customers should contact us as soon as possible and provide:
- Full name;
- Contact details;
- Order number or invoice reference;
- Description of the issue;
- Supporting photographs or documentation where relevant.
Refund requests should be sent to:
Email: contact@agiventcapital.com
3. Return of Products
Where a return is required before a refund can be processed:
- Products must be returned in their original condition whenever reasonably possible;
- Products should include all accessories, manuals, and packaging;
- Returns must comply with any instructions provided by AG IVENT CAPITAL.
The Company reserves the right to inspect returned goods before issuing a refund.
4. Refund Processing
Once the refund request has been approved and, where applicable, the returned product has been received and inspected:
- Refunds will be processed within a reasonable period;
- Refunds will generally be issued using the original payment method used for the purchase;
- Processing times may vary depending on the payment provider or financial institution.
5. Non-Refundable Situations
Refunds may be refused in circumstances including, but not limited to:
- Damage resulting from misuse, negligence, or improper handling;
- Normal wear and tear;
- Unauthorized modifications or repairs;
- Failure to follow product instructions;
- Products excluded from refund rights under applicable law.
6. Right of Withdrawal for Consumers
Consumers located within jurisdictions that provide a statutory withdrawal right may be entitled to cancel their purchase within the legal withdrawal period, generally 14 days from receipt of the goods, subject to applicable legal exceptions.
Further details are available in our Right of Withdrawal Policy.
7. Shipping Costs
Where a refund is granted:
- Original shipping charges may be refunded where required by applicable law;
- Return shipping costs may remain the responsibility of the customer unless otherwise required by law or agreed by AG IVENT CAPITAL.
8. Business Customers
Unless otherwise agreed in writing or required by law, refunds for business-to-business (B2B) transactions are granted solely at the discretion of AG IVENT CAPITAL.
9. Changes to This Refund Policy
AG IVENT CAPITAL reserves the right to amend this Refund Policy at any time.
Any updated version will be published on the website with a revised “Last Updated” date.
Contact Us
For questions regarding refunds, returns, or cancellations, please contact:
AG IVENT CAPITAL
Imm Le Titanium, Rue Cantelaudette
33310 Lormont
France
Email: contact@agiventcapital.com
Website: agiventcapital.com
