At AG IVENT CAPITAL, customer satisfaction and product reliability are important priorities. This Warranty and After-Sales Service Policy explains the warranties that may apply to products sold by our company and the procedures for obtaining assistance after purchase.
Company Information
AG IVENT CAPITAL
SARL (Limited Liability Company)
SIREN: 842 797 433
SIRET: 842 797 433 00021
VAT Number: FR11842797433
RCS Bordeaux: 842 797 433 R.C.S. Bordeaux
Registered Office:
Imm Le Titanium, Rue Cantelaudette
33310 Lormont
France
Email: contact@agiventcapital.com
Website: agiventcapital.com
1. Legal Warranty
Customers benefit from the legal warranties applicable under French and European legislation where relevant.
These legal warranties may include:
- Protection against defects affecting product conformity;
- Protection against hidden defects under applicable law.
Nothing in this policy limits any statutory rights granted to consumers by law.
2. Manufacturer Warranty
Certain products may be covered by a manufacturer’s warranty.
The duration, scope, and conditions of any manufacturer’s warranty are determined exclusively by the manufacturer and may vary depending on the product.
Customers should consult the documentation supplied with the product for detailed warranty information.
3. Warranty Coverage
Subject to applicable terms, warranty coverage may include:
- Manufacturing defects;
- Material defects;
- Functional failures occurring under normal use conditions.
The appropriate remedy may include:
- Repair;
- Replacement;
- Refund;
- Other corrective measures permitted by law.
The chosen remedy will depend on product availability, technical feasibility, and legal requirements.
4. Warranty Exclusions
The warranty does not cover damage resulting from:
- Improper use or misuse;
- Negligence or accidental damage;
- Unauthorized modifications or repairs;
- Incorrect installation;
- Failure to follow operating instructions;
- Normal wear and tear;
- External causes such as fire, flooding, power surges, or natural disasters.
Products showing signs of tampering may not be eligible for warranty service.
5. Warranty Claim Procedure
To submit a warranty claim, customers should provide:
- Full name and contact details;
- Order number or invoice reference;
- Product description;
- Detailed explanation of the issue;
- Photographs or videos illustrating the defect where applicable.
Warranty requests should be sent to:
Email: contact@agiventcapital.com
AG IVENT CAPITAL may request additional information to assess the claim.
6. Return for Inspection
Where necessary, customers may be required to return the product for technical inspection.
Returned products should:
- Be properly packaged;
- Include accessories where relevant;
- Include proof of purchase.
Inspection results will determine whether the defect is covered by warranty.
7. After-Sales Service (SAV)
Our After-Sales Service may assist customers with:
- Product support;
- Technical inquiries;
- Warranty requests;
- Product replacement procedures;
- Return and repair coordination;
- Delivery-related issues.
Support requests can be submitted by email at:
8. Repair Services
Where repair services are available:
- Repairs may be performed by the manufacturer, an authorized service provider, or AG IVENT CAPITAL;
- Repair times may vary depending on product availability and technical requirements;
- Customers will be informed whenever possible regarding estimated processing times.
9. Limitation of Warranty
Except as required by applicable law, warranties are limited to the remedies expressly described in this policy.
AG IVENT CAPITAL shall not be liable for indirect damages, loss of profits, loss of business opportunities, or consequential damages arising from product defects.
10. Business Customers
For business-to-business (B2B) transactions, warranty conditions may be governed by contractual agreements, purchase orders, or commercial terms negotiated between the parties.
11. Changes to This Policy
AG IVENT CAPITAL reserves the right to modify this Warranty and After-Sales Service Policy at any time.
Any revised version will be published on the website with an updated effective date.
Contact Information
AG IVENT CAPITAL
Imm Le Titanium, Rue Cantelaudette
33310 Lormont
France
Email: contact@agiventcapital.com
Website: agiventcapital.com
