Return Policy of AG IVENT CAPITAL
At AG IVENT CAPITAL, we strive to ensure customer satisfaction. This Return Policy explains the conditions and procedures for returning products purchased through our website or directly from our company.
Company Information
AG IVENT CAPITAL
SARL (Limited Liability Company)
SIREN: 842 797 433
SIRET: 842 797 433 00021
VAT Number: FR11842797433
RCS Bordeaux: 842 797 433 R.C.S. Bordeaux
Registered Office:
Imm Le Titanium, Rue Cantelaudette
33310 Lormont
France
Email: contact@agiventcapital.com
Website: agiventcapital.com
1. Eligibility for Returns
Products may be eligible for return if:
- They were delivered damaged or defective;
- They do not match the product ordered;
- They were delivered in error;
- The customer exercises a valid statutory right of withdrawal where applicable;
- A return is otherwise authorized by AG IVENT CAPITAL.
Returned items must comply with the conditions set out in this policy.
2. Return Request Procedure
Before returning any product, customers should contact AG IVENT CAPITAL and provide:
- Full name;
- Contact details;
- Order number or invoice reference;
- Description of the reason for the return;
- Supporting photographs or documents where relevant.
Return requests should be sent to:
Email: contact@agiventcapital.com
Return instructions will be provided after review of the request.
3. Return Conditions
Unless the product is defective or incorrectly supplied, returned products should:
- Be in their original condition;
- Be unused and free from damage caused after delivery;
- Include all accessories, manuals, and documentation;
- Be returned, where reasonably possible, in the original packaging.
AG IVENT CAPITAL reserves the right to inspect returned products before accepting the return.
4. Return Period
Where applicable under law or contract:
- Consumers may be entitled to return products within 14 days under statutory withdrawal rights;
- Other return periods may be specified at the time of sale or in a separate agreement.
Returns submitted outside the applicable period may be refused.
5. Non-Returnable Products
Returns may not be accepted for:
- Customized or made-to-order products;
- Products altered after delivery;
- Products damaged due to misuse or negligence;
- Products excluded from return rights under applicable law;
- Any item specifically designated as non-returnable at the time of purchase.
6. Return Shipping Costs
Unless otherwise required by law or agreed by AG IVENT CAPITAL:
- Customers are responsible for return shipping costs;
- Customers are responsible for ensuring products are properly packaged for return;
- AG IVENT CAPITAL is not responsible for products lost or damaged during return shipment.
We recommend using a tracked and insured shipping service.
7. Inspection and Approval
Upon receipt of returned products:
- The products will be inspected;
- The return request will be reviewed;
- The customer will be notified of the outcome.
Approval of a return does not automatically guarantee a refund. Refund eligibility is governed by our Refund Policy and applicable law.
8. Damaged or Incorrect Products
If a product arrives damaged, defective, or incorrect, customers should notify AG IVENT CAPITAL as soon as possible after delivery.
Photographic evidence may be requested to facilitate processing.
9. Relationship with Refunds
Accepted returns may qualify for:
- Product replacement;
- Product exchange;
- Repair;
- Refund;
depending on the circumstances, product condition, and applicable legal requirements.
10. Changes to This Return Policy
AG IVENT CAPITAL reserves the right to modify this Return Policy at any time.
Any revised version will be published on the website with an updated “Last Updated” date.
Contact Information
AG IVENT CAPITAL
Imm Le Titanium, Rue Cantelaudette
33310 Lormont
France
Email: contact@agiventcapital.com
Website: agiventcapital.com
